Share both transaction references and your order number with customer care. Once the duplicate charge is verified, it is processed for refund through the original payment channel.

A payment can be declined because of incorrect card or UPI details, insufficient balance, bank-side limits, or a network interruption. Check the details and try again, or use a different payment method.

Note the transaction ID and the time of payment, then contact customer care with these details. If the order was not confirmed, the deducted amount is reviewed and handled according to the applicable payment channel’s process.